Refund Policy

Last updated:

This page explains the three ways a refund can apply to your Brilliant Tutors subscription. It is the canonical, plain‑language summary; the legally binding language lives in our Terms of Service, and the full eligibility checklist for the score‑improvement promise lives on the Score‑improvement guarantee page.

Quick summary

Free trial — The first 3 days are free. If you cancel before the trial ends, you are not charged, so there is nothing to refund.
Score‑improvement guarantee — If you are on an annual plan, follow your study plan, and your official score does not improve, you are eligible for a full refund of your paid subscription.
Mid‑cycle cancellation — You can cancel any time. You keep access through the end of the current billing cycle. We do not issue partial or pro‑rated refunds for unused days inside a cycle.

1. The 3‑day free trial

When you start a paid plan you get a 3‑day free trial. During the trial, your card is on file but is not charged. If you cancel before the trial ends, the plan does not begin and no money changes hands.

If you do not cancel before the trial ends, your plan begins automatically and your card is charged for the first billing cycle. From that moment on, the policies below apply.

2. The score‑improvement guarantee

This is the only path to a refund of money already paid for a subscription you used. The promise is simple: if you do the work and your score does not improve on a real test, we refund your paid subscription in full.

Because we are refunding a working subscription that you actively used, we ask that you have actually followed the plan. To qualify you must:

Be on an active Brilliant Tutors annual plan.
Have a verified baseline score on file (an official prior score, or a proctored diagnostic test we administer) before your plan begins.
Log the minimum study hours listed on your plan for the calendar weeks leading up to your test date.
Complete each full‑length practice test assigned in your plan.
Sit an official SAT, ACT, or PSAT within 60 days of the end of your plan period.
Submit your refund request within 30 days of receiving your official score.

If your official score meets or exceeds your verified baseline, the guarantee does not apply — but in that case you got the result you were paying for.

Full eligibility details, edge cases, and what counts as an "official" score live on the Score‑improvement guarantee page.

3. Cancellation inside a billing cycle

You can cancel your subscription at any time from the Manage subscription area of your account. Cancellation takes effect at the end of the current billing cycle — so if you cancel on day 12 of a 30‑day cycle, you keep full access for the remaining 18 days, then your subscription stops renewing.

Because Brilliant Tutors is a digital product with instant access to the full library and tooling, we do not issue partial or pro‑rated refunds for unused days inside a billing cycle. The exception is the score‑improvement guarantee above and the statutory cases below.

4. Statutory and other refunds

We honor refunds where they are required by applicable law (for example, certain consumer‑protection rules in some jurisdictions). If you believe a statutory refund applies to your situation, contact us using the details in section 6 and we will review.

We also reserve the right to issue a discretionary refund on a case‑by‑case basis when something has clearly gone wrong on our side — a failed onboarding, a billing error, or a service outage that materially blocked you from using the product. These are decided individually, in writing, and are not a precedent.

5. Timeline once you ask for a refund

Within 2 business days of receiving your request, we acknowledge it and tell you what (if anything) we still need from you.
Within 5 business days of receiving the complete request, we make a decision.
Within 5–10 business days of approval, the refund is processed via Stripe back to your original payment method. Bank‑side timing can add a few days on top of that.

6. How to request a refund

Logged-in students: the easiest way is to open the refund request form from inside your account. It pre-fills your subscription details, captures the right evidence for the pathway you pick, and routes the request to our team for review. Filing it does not automatically refund anything.

By email (or if you no longer have an active account):

Email [email protected] from the address on your Brilliant Tutors account. Use the subject line "Refund request — [your name]".
For score‑improvement requests, include:
- Your verified baseline score and your most recent official score report (PDF or screenshot).
- A summary of the dates you studied (a screenshot of your dashboard Insights page is fine).
For mid‑cycle / cancellation questions, just describe the situation — you do not need to send anything else first.
We respond on the timeline in section 5 above.

7. Changes to this policy

We may update this policy from time to time. When we make material changes — for example, changing the trial length or the guarantee window — we will notify active subscribers by email or in‑app notice. The "Last updated" date at the top of this page always reflects the current version.

8. Questions

If anything on this page is unclear, please ask: [email protected]. We would rather answer a question than leave you guessing.